Returns & Replacements

When do you process a Refund?

Refunds are generally initiated in the following scenarios:

  • When Prepaid Orders are cancelled by Customer/Herbal Platter before shipping
  • If our courier partner is unable to deliver the order
  • If the product received by the customer is damaged in Transit or a Defective product is received.
How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:

  • Debit card: 7 – 9 Business days
  • Credit card: 10 – 15 Business days
  • NEFT : 4 Working Days
  • Wallets : 7 – 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank’s customer care number to know the status of the transaction
How will I get my refund in case of payment mode is COD?

The refund in case of COD shall be done as Store Credit to your  Registered Account. You can use this Store Credit to purchase anything on Herbal Platter or have them credited back to your Bank Account. The amount of Store Credit shall be credited into your bank account, the details for which have been provided by you to us.

Note : We don’t refund in Cash

Do I receive an invoice for my order?

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What are various modes of payment available?

We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD).

Is Cash On Delivery (COD) option available?

Yes, Cash On Delivery option is available on all products.

My order transaction failed but the amount has been deducted from my bank account. What should I do?

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

Orders & Cancellation

How can I cancel my order?

You can cancel your order if it is not shipped. You can contact us immediately at or +91 808-199-7051.

Can I change quantity of my order?

We recommend you to place a new order for the same product with changed quantity.

What are the modes of refund available after cancellation?

You will receive the refund in the same mode of payment through which the payment was made.

Shipping & Delivery

How long does it take to dispatch the product?

our team works to dispatch the order on the same day the order is received.

How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order.

Does Herbal Platter deliver internationally?

No, we currently do not deliver to international locations, but if you want to send any parcel to your loved ones, we can go extra mile.